FAQ
Questions before your next round? Find answers about shipping, delivery and orders below.
Shipping & delivery
Do you ship to the United States?
Yes. Our US collection is shipped directly by our production partners. Select United States in the country selector to see available products and prices in US dollars. Availability and shipping options are confirmed at checkout.
Where will my order ship from?
We are a Belgian brand, and our made-to-order products ship directly from our production partners. The shipping origin depends on the product, stock availability and fulfillment location. An order may arrive in separate packages.
How long does delivery to the United States take?
The following estimates include production and shipping. Business days exclude weekends and public holidays.
- Enjoy the Game T-Shirt, Make Par Not War T-Shirt, Organic Oversized High-Neck T-Shirt, Tricky Greens Heritage Hat and Snapback Hat: approximately 5–9 business days when produced and shipped within the US. If fulfilled outside the US, allow approximately 7–25 business days in total. Production usually takes 2–5 business days; the fulfillment location depends on availability.
- Retro Color Block Polo, Performance Polo, Tricky Greens Classic Polo, Golf Made Me Do It Hoodie, Bird Watching Club T-Shirt, Make Par Not War Crewneck Sweatshirt and Make Par Not War Oversized T-Shirt: approximately 8–22 business days with standard Special Line shipping, including around 3–7 business days for production and 5–15 business days in transit.
These timeframes are estimates, not guaranteed delivery dates. Production demand, customs, weather, public holidays and carrier disruptions can cause delays. Express shipping, where offered, speeds up transit but does not remove production time.
How much does shipping cost?
Belgium: free shipping is currently available on eligible orders of €60 or more, as confirmed at checkout. Below this threshold, supplier and product-specific shipping charges apply.
Shipping is calculated at checkout for your destination and the products in your basket. Rates depend on the production partner, product group and, where applicable, shipment weight. Products from different shipping groups can have combined shipping charges. There is currently no general free-shipping offer for US orders.
Will I receive tracking information?
Tracking details are provided after dispatch. If your order ships in multiple packages, each package may have its own tracking number and delivery date. Tracking updates can take time to appear after a shipping label is created.
Are import duties and taxes included for US orders?
For the seven Special Line products listed above, our production partner's standard US service includes import duties and import-related fees, subject to destination-specific exceptions. For the other five products, orders fulfilled outside the US may incur customs or handling charges on delivery if these were not collected at checkout. Applicable sales tax is shown at checkout; sales tax is separate from import duties.
Can I still order from Belgium or the EU?
Yes. Select your country in the country selector. Your local product prices and available shipping options are shown for that destination, with the final delivery charge at checkout. The US delivery estimates above do not apply to Belgium or other EU destinations.
Products & orders
How do I choose my size?
Check the size guide on the product page before ordering. Fits and measurements vary by style.
What should I do if my order is delayed or I need help?
Check the tracking information first, then contact us with your order number if you need assistance. For returns and refunds, please refer to the policies linked at the bottom of our website.
Returns, exchanges & product care
Can I return an item or choose another size?
Contact hello@trickygreens.com within 30 days of receiving your order to request a return. Include your order number and the item. For a different size, request a return and place a new order. See our return policy for conditions and your statutory rights.
Who pays return shipping?
You pay return shipping if you change your mind or choose a different size. Tricky Greens covers return shipping when an item is faulty, damaged or incorrect. Contact us before sending anything so we can provide the correct return instructions.
Can I change or cancel my order?
Email us as soon as possible with your order number and requested change. Production may start shortly after ordering, so changes cannot be guaranteed. This does not affect your statutory cancellation rights.
How should I care for my clothing?
Follow the care label supplied with your item. Materials and print or embroidery techniques vary between products. If you are unsure, email us with the product name before washing.
What if only part of my order arrives?
Products may ship separately. Check your dispatch emails for additional tracking numbers. Contact us if an item has no tracking information or a parcel is marked delivered but has not arrived.