Refund policy

Returns & refunds

You have 30 days after receiving your item to request a return. Our voluntary 30-day return offer is in addition to your statutory consumer rights.

How to request a return

Email hello@trickygreens.com with your order number and the item you want to return. For our voluntary return offer, items must be unworn, unwashed, with tags and in their original packaging. Please include proof of purchase.

Return shipping costs

If you change your mind or want a different size, you pay the direct cost of return shipping. If the item is faulty, damaged or incorrect, Tricky Greens covers the necessary return shipping costs. Contact us first so we can arrange the appropriate return method. We do not automatically provide a free return label for a change of mind or size.

Where to send your return

For products not fulfilled by Tapstitch: Tricky Greens, Schubbeek 44, 3210 Lubbeek, Belgium.

For Tapstitch products, contact Tricky Greens before shipping. We will provide the correct return address and instructions. Do not send items to a Tapstitch office or the address on the parcel without our instructions. Return routing does not limit your statutory rights.

Faulty, damaged or incorrect items

Contact us with your order number, a description of the issue and, if possible, photos of the item and packaging. Keep the item while we help resolve the issue. Your legal rights concerning defective or non-conforming goods remain unaffected.

Exchanges

For another size or product, request a return and place a separate order. Availability and the price at the time of the new order apply.

Personalised items and sale items

Items genuinely made to your individual specifications or clearly personalised may be excluded from change-of-mind returns where permitted by law. Standard designs made after you order are not automatically treated as personalised. Our voluntary extended return offer excludes sale items and gift cards; this does not remove any statutory withdrawal or defect rights that apply.

EU right of withdrawal

For eligible online purchases, you can notify us within 14 days after delivery that you wish to withdraw, without giving a reason, and return the goods within the following 14 days. Email us with your name, order number and a clear statement that you wish to withdraw. You may inspect an item as you would in a shop; handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for diminished value. Original packaging and tags are requested where possible but are not a condition for exercising statutory withdrawal rights.

You pay the direct return costs for a change of mind. For a full eligible withdrawal, we refund the purchase price and the cost of our least expensive standard outward delivery option. Extra costs for an upgraded delivery service are not refunded. We refund without undue delay and within 14 days of your withdrawal notice, but may withhold reimbursement until we receive the goods or proof that you sent them back, whichever occurs first.

Refunds under our voluntary return offer

We will contact you after inspecting the return. Approved refunds under the voluntary offer are processed to your original payment method within 10 business days. Your bank may require additional processing time. Statutory refund deadlines take precedence where applicable.

Order changes and cancellations

Contact us as soon as possible if you need to change an address, size or order. Production may start shortly after purchase, so changes cannot be guaranteed. This does not affect your statutory rights.